FAQ

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What fees does KeyChain Pay charge?
We only charge a transaction fee - and it's super low!
(scroll right to see more)
Residential Carpark Commercial
domestic individual HSBC credit cards 2.1% 2.1% 2.6%
domestic corporate HSBC credit cards 2.6% 2.6% 2.6%
domestic individual Mastercard 2.1% 2.1% 2.6%
Others 2.9% 2.9% 2.9%
Is paying rent online safe? Do you store my credit or debit card information?
Yes. KeyChain Pay mobile APP and Web Portal are PCI-DSS certified (Payment Card Industry Data Security Standards), and data is subject to bank-level security measures. Learn More.

KeyChain Pay doesn’t store the original credit or debit card numbers that you use with us. And when you use credit or debit cards, your transaction involves (i) the authorised token in the case of Apple Pay or Google Pay, or (ii) the last 4 digits of your credit or debit card number.
Why do you need Tenancy Agreement?
Understanding who we serve for and the purpose of using KeyChain Pay is vital to detecting and deterring fraudulent use and abuse of cards as well as money laundering. Please upload the Tenancy Agreement and stamp proof.
How to pay rent for public housing?
Rent payment for public housing is supported on Web Portal only. Monthly application is required for now.
Can I change, add, or remove payment methods?
Yes. Please manage your payment methods in our mobile APP.
Can I adjust the rent amount?
Yes. Please adjust the rent amount in our mobile APP.
Can I extend or terminate my Smart Contract?
Yes. Please extend or terminate your Smart Contract in our mobile APP.
When do you charge on my credit or debit card? Can I set the charge date?
Our AI decides the charge date for you. The AI algorithm predicts the most appropriate charge date so to ensue rent is arrived on time. The charge date is about 7-10 days ahead of your monthly leasing effective date. We do not allow any manual set up on the charge date.
Can you let my landlord know when the rent is transferred?
Yes. If the landlord's email address is provided in your application, we will send a notification by email to the landlord when the rent is transferred to the bank account. You may log in to our APP to check the estimated or the latest deposit date.
Can you let me know when the rent is transferred?
Yes. We will send a notification by email when the rent is transferred to your bank account. You may log in to our APP to check the estimated or the latest deposit date.
What if my credit card does not have enough limits?
When paying with us for the first time, we put a hold of your rent together with the transaction fee in your account to reflect the payment. To make sure you have enough credits available, please settle any outstanding balance or contact your card issuer to increase your card limits before application.
When shall I submit the application?
Please submit your application 10 business days before the leasing effective date to ensure sufficient time to process transactions and deposits.
Which card I can earn most on?
You can refer to our Rewards Calculator HERE.
*The results are dependent on an online merchant simulation and displayed for reference only. You should contact your card issuer for confirmation.
How do I confirm how much I earn on my credit or debit card?
You can check through your bank statement or mobile banking APP, or contact the card issuer for your rewards entitlement.
How to start using SPLIT?
Just three easy steps:
Step 1: Selecting the first Payment Method.


Step 2: Tap "Add Card" and select the second Payment Method.


Step 3: Set percentage ratios to for each card.

How many payment cards I can use to pay?
Two cards at max, and the combos can be:

●Two credit cards; Or,
●One credit card and One debit card.

We do not support Apply Pay and Google Pay for now.
Can I use two debit cards to pay?
No. You can use 1 max. debit card.
Can I earn rewards on both payment cards?
Your rewards are subject to your card issuer's terms and conditions. Please contact your card issuer for rewards entitlement.
Is there any limit on rent amount for SPLIT?
As long as the rent amount is set at HK$10,000 or above on Smart Contract.
I have a running Smart Contract. Can I still use SPLIT to pay my rent?
Yes. You can add another payment card on your exiting Smart Contract before the next charge date.
How to calculate transaction fee for SPLIT?
Our rates remain unchanged! We charge on a pro-rata basis, for example,
Rent: HK$10,000, Payment cards: 2 Mastercards, Transaction fee: 2.1%, SPLIT ratio: 6:4, so the transaction fee is only at a total of HK$210.
● Mastercard 1: (10,000x60%)x0.021= $126
● Mastercard 2: (10,000x40%)x0.021= $84